Refund policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

Daylista GmbH
Storkower Straße 115
10407 Berlin
Germany
wecare@daylista.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form provided at the end of this text for this purpose, but you are not required to do so.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

If you make use of this option, we will endeavour to send you confirmation of receipt of your withdrawal without delay (e.g. by email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you for the purchased goods, but we will not refund the return shipping costs. This refund will be made without undue delay and, subject to the situations mentioned below, no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal expires prematurely in the case of contracts

for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

— To Daylista GmbH, Storkower Straße 115, 10407 Berlin, Email: wecare@daylista.de
— I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the following goods (*)/
— Name of consumer(s)
— Ordered on (*) / received on (*)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date

(*) Delete as appropriate